We answer email during business hours and we answer it properly — with a specification, a lead time or a tracking number, not an acknowledgement that promises a later reply.
support@pxscientificgoods.store
For orders, quotations, specifications, returns and delivery problems. Include your order number if you have one; it removes an entire exchange.
Hours
Monday to Friday, 8:00 am – 5:00 pm Central Time. Email received outside these hours is answered on the next business day. We are closed on federal public holidays.
Postal address
PX Scientific Goods
11 Douglas Ave, Suite 253 #1184, Elgin, IL 60120
United States
Please note this is our business and correspondence address. Returns must not be sent here — email us first for a returns authorisation number and the correct return address, or we cannot match your parcel to your order.
What to include
For a delivery problem: your order number and the tracking number. For damage: photographs of the outer carton, the internal packing and the item. For a specification question: the application, and any tolerance or standard you have to meet. For a quotation: the items, quantities and the delivery zip code.
Response times
Order and delivery questions are answered the same business day. Specification and quotation questions may take a second day where we need to confirm something with a manufacturer — if it will, we tell you that on the first day rather than leaving you waiting.