Answers to what we are actually asked. If yours is not here, email support@pxscientificgoods.store — we would rather answer it than have you guess.
Ordering
Do I need an account to order?
Yes. An account keeps your delivery addresses, order history and reorder list in one place, which is what most laboratories want when the same consumable is bought every month.
Can I order against a purchase order?
Yes, for established institutional accounts. Email us your PO and we will confirm terms in writing before anything ships. New accounts pay by card for the first order.
Can I get a quotation?
Yes. Send the list and quantities to support@pxscientificgoods.store and we will return a written quotation, valid for thirty days, with real lead times rather than optimistic ones.
Is the stock figure on the product page real?
It is our live figure and we keep it current, but it is not a guarantee. If something is short after you order we contact you within one business day with the real lead time and the option to wait, substitute or cancel.
Shipping
When will my order ship?
In-stock orders placed before 1:00 pm Central on a business day are picked the same day and dispatched the next business day. Glassware may add a day for protective packing, and we tell you if it does.
Which carriers do you use?
UPS and USPS, with ground, two-day and next-day options at checkout where the destination supports them.
Do you ship outside the United States?
Not at present. We ship throughout the United States including Alaska, Hawaii and Puerto Rico.
My tracking has not moved since yesterday. Is it lost?
Almost certainly not. The first carrier scan can lag the label by up to twenty-four hours, and ground parcels often sit overnight between scans. If there is no movement for three business days, contact us and we will open a trace.
Returns and problems
What is your returns window?
Thirty days from delivery for unused goods in original packaging. Damaged, incorrect or defective items are handled at our cost — see the refund and returns policy.
My glassware arrived broken. What now?
Photograph the outer carton, the internal packing and the item, then email us within five business days. We replace or refund and we file the carrier claim ourselves. You are not out of pocket and you do not deal with the carrier.
Which items cannot be returned?
Sterile consumables, personal protective equipment and any sealed sterile pack, once the seal is broken. Custom and special-order items are non-returnable unless faulty. Unopened sealed packs can be returned normally.
How long does a refund take?
We issue it within three business days of the return passing inspection. Your bank then takes its own three to ten business days to show the credit.
Products
Is your borosilicate genuine Type I Class A?
Yes. Our glassware is Type I Class A borosilicate 3.3 conforming to ISO 3585 and ASTM E438, and volumetric items are supplied to their stated tolerance class at 20 °C.
Can I autoclave it?
Borosilicate glassware and the polypropylene items marked autoclavable are rated to 121 °C. Autoclave closures separately from vessels and let both reach room temperature before capping. Anything not marked autoclavable should not be.
Do you provide certificates or documentation?
Conformance documentation is available on request for orders that require it. Ask before you order so we can confirm what the manufacturer supplies for that lot.
Do you sell chemicals or reagents?
No. We supply glassware, consumables, PPE and benchtop equipment only. We do not sell pharmaceuticals, controlled substances, clinical diagnostics or anything intended for human or veterinary therapeutic use.
Payment
Which cards do you accept?
Visa, Mastercard, American Express and Discover. Card details are entered directly into our payment provider’s secure form and never reach or rest on this site.
What will appear on my statement?
Our trading name, PX Scientific Goods. If you see a charge you do not recognise, contact us before disputing it — we can identify the order in minutes and it saves everyone a chargeback.
Do you charge tax?
Tax is applied where we are required to collect it and is shown at checkout before you pay.